Update: How COVID-19 may impact your propane usage

Valued Crystal Flash Customer,

As each of us adjusts our daily routines in our collective efforts to slow the spread of COVID-19, it’s likely that our home heating patterns will be shifting. While Crystal Flash has developed very good methods of estimating the amount of propane in your tank, these calculations are largely based on the typical usage history of each individual customer’s home.

To help ensure that we’re staying in tune with your energy needs, during this period of time, we’d like to ask if you could please lend us a hand by periodically checking your tank’s propane level.

• If you normally order on a ‘Will Call’ basis, please contact us for a fill when your tank gauge reaches 30%.
• If you are enrolled in our Auto-Fill program and do not have The Crystal Flash Tank Monitoring System installed on your tank, please check-in with us if your tank gauge reaches 20%. We can double-check that a delivery is planned or make adjustments based on your new usage rate.
• If you are on the Auto-Fill program and you do have The Crystal Flash Tank Monitoring System installed on your tank, no additional action is needed, we’re keeping an eye on your level for you.

Please be assured that we are open for business, we have ample supplies of propane, our trucks are continuing to roll, and our dedicated team of employee-owners is here to safely serve you. We are also making every effort to maintain our standard 7-day lead time for all orders.

At this time, when our team members make a delivery or service call at your home, we are not going to ask for a customer signature on our mobile devices. Out of respect for your health and the health of our teammates, we will not pass around a device from hand-to-hand.

Lastly, per CDC safety recommendations on social distancing, we kindly ask that during this time you do not visit our local offices unless it’s absolutely necessary. You can place orders or pay bills via our website, crystalflash.com. While our customer service team is at the ready, using our website may reduce waiting times if the phone lines are busy as we assist other customers.

As our country and communities work together to slow the spread of COVID-19, our employee-owners pledge to you that we will continue to take every precaution to keep you, your family, and your home, warm and safe. If you become sick and have an appointment that may require us to enter your home, please do not hesitate to contact us to reschedule. As a reminder, we offer emergency phone support for customers — available 24 hours a day, 7 days a week, 365 days a year (800-875-4851).

We’re proud to be your trusted energy supplier and partner in these efforts.

Stay healthy, warm and safe,

Tom W. Olive
President/CEO
Crystal Flash, Inc.
A 100% Employee-Owned Company