Update: What Governor Whitmer’s ‘Stay Home, Stay Safe’ order means for our customers

Valued Crystal Flash Customer,

In accordance with Governor Gretchen Whitmer’s “Stay Home, Stay Safe” Executive Order No. 2020-21 issued today, March 23, 2020, and in the interest of ongoing public health, effective Tuesday, March 24, 2020, all 14 Crystal Flash office locations will be closed to walk-in visitors until at least Tuesday, April 14, 2020.

Please note that other than the action stated above, Crystal Flash remains open for business. In agreement with the Director of the U.S. Cybersecurity and Infrastructure Security Agency’s determination, the employee-owners of Crystal Flash recognize that our services are indeed “essential”. We are prepared and dedicated to continuing to serve our customers via multiple channels:

  • Our customer call centers will continue to operate under normal business hours, with any relevant office team members maintaining proper social distancing and utilizing heightened hygiene practices, as recommended by the CDC. You can call our team to place orders, pay on your accounts, and request assistance for emergency services such as suspicions of a gas leak.
  • Our website crystalflash.com and customer web portal my.crystalflash.com are available around the clock for customers to contact us, make payments, place orders, and conduct business as usual.
  • Our phone line, 800.875.4851, continues to be available 24 hours a day, 7 days a week.
  • All deliveries are continuing to proceed as scheduled, utilizing “contact free” social distancing practices wherever possible.

Over the years, you’ve known Crystal Flash as a company that always answers the call — and today is no different. As our country and communities work together to slow the spread of COVID-19, our employee-owners pledge to you that we will continue to take every precaution to keep you, your family, and your business, safe.

Crystal Flash is proud to be your trusted energy supplier and a team that you can count on. Thank you for joining us in these efforts. We all have a role to play to enjoy better days ahead.

Stay healthy, safe and warm,

The Employee-Owners of Crystal Flash