We act with honesty. We keep our promises, act in a straightforward manner, tell the truth, and take ownership and pride in our work and in CF. We strive to perform quality work and have the courage and confidence to do what's right, even if it hurts financially. Those who do not display 100% integrity do not last long at CF.
Safety & Environmental Protection
We operate and perform our job duties in a manner that protects people, property and the environment. We are proactive in eliminating safety risks and reporting issues of concern when discovered. We utilize personal protective equipment and other safety devices and maintain safe equipment. We provide team members with training and the authority to refuse to do unsafe work. We follow all rules and guidelines. We work to continuously make our products and processes more environmentally friendly.
Because we understand the purpose of business is to serve customers, we follow the CF Customers Service Standards (Code of Conduct)
- Caring and Personable: We treat every customer individually with undivided personal attention, respect, courtesy and integrity.
- Reliable and Professional: We are committed to building a trusting relationship by supplying value, providing accurate and safe advice, and keeping our promises.
- Accessible and Responsive: We anticipate what services and information customers and team members need and then provide a timely and reliable response.
- Rapid and Fair Problem Resolution: We listen carefully to customers and team members and then act promptly and responsibly to address any requests, concerns or mistakes.
We provide open communication about the organization’s activities and financial performance. Team members participate in two-way information sharing within the organization through appropriate discussions, active participation in meetings, providing honest feedback for improvement, acknowledging successes, and taking an active role in reading company communications.
We appreciate the differences of customers, team members, and members of the community by respecting and valuing their opinions, beliefs, and experiences. We listen to others’ opinions even when we disagree, we include people in decision making, and show respect for others by not putting them down or being biased.
We work with our customers, vendors, professional associations, regulatory agencies, communities and team members to help each other be successful. We actively participate in events (community, associations, etc.), show willingness to share and seek out others to solve problems and improve processes, ask for and offer to help others, and stay committed to team decisions.
We treat the company’s money and assets as if they were our own. We produce a reasonable profit for our investors by carefully managing the assets that have been entrusted to us, avoiding unnecessary expenses, and pricing appropriately for the service provided.